strategy & analysis
It takes strategy to deliver an experience that is simultaneously pleasing to the user and achieves the goals of the business. The strategy involves knowing who the users are, what they want and don't want, how they use a product or service, and then combining that knoweldge with the business goals and constraints to deliver the best possible experience.
Mosum consulting can help you (re)evaluate your existing practices and products to create a strategy that will deliver results. A strategy that includes one or more of these services:
Customer needs analysis
Knowing your customers and their needs is the first step to providing solutions that work. We can work with you to identify user segments and prioritise their needs by talking to your customers as well as by using information you already have: internal research, usage data, customer service data.
Usability Scans
Industry standards, independent research and studies are useful resources but the best sources of information about what does or doesn't work in your product is to learn directly from customers. Mosum will work with our partners (or independent agencies) to carry out usability testing to find out how your customers work with and feel about your product.
If testing isn't possible, we can leverage our vast experience in Usability Testing, Design, and HCI to offer usability, expert, and competitive reviews. In combination with customer needs anlaysis, existing research and internal expertise, a usabiltiy review can be a strong basis for defining new or improved solutions.
Best Practice development
To help you keep the momentum of a good solution in practice, we can help you create and implement best practices through documented tool-kits or workshops. Having one vision by sharing pactices throughout your organisation can have a powerful effect on unifying your brand and goals while bringing you closer to satisfying your customers.
Mosum consulting can help you (re)evaluate your existing practices and products to create a strategy that will deliver results. A strategy that includes one or more of these services:
Customer needs analysis
Knowing your customers and their needs is the first step to providing solutions that work. We can work with you to identify user segments and prioritise their needs by talking to your customers as well as by using information you already have: internal research, usage data, customer service data.
Usability Scans
Industry standards, independent research and studies are useful resources but the best sources of information about what does or doesn't work in your product is to learn directly from customers. Mosum will work with our partners (or independent agencies) to carry out usability testing to find out how your customers work with and feel about your product.
If testing isn't possible, we can leverage our vast experience in Usability Testing, Design, and HCI to offer usability, expert, and competitive reviews. In combination with customer needs anlaysis, existing research and internal expertise, a usabiltiy review can be a strong basis for defining new or improved solutions.
Best Practice development
To help you keep the momentum of a good solution in practice, we can help you create and implement best practices through documented tool-kits or workshops. Having one vision by sharing pactices throughout your organisation can have a powerful effect on unifying your brand and goals while bringing you closer to satisfying your customers.
design
As a direct consultant or in partnership with C.Note Consultants, Mosum provides a full range of design services to bring your product ideas to life. With a keen awareness of technology, usability, user needs and business goals, we engage our creative abilities to deliver rewarding designs.
Mosum understands the need to design within technology constraints but still strive to deliver designs that innovate, delight and deliver results. Technology is a tool that should serve the design to deliver ultimate results, not the other way around.
Our design services include:
Web site design
Visual design
Rich Media Interfaces
Kiosks & Mobile applications
Intranets & extranets
Mosum understands the need to design within technology constraints but still strive to deliver designs that innovate, delight and deliver results. Technology is a tool that should serve the design to deliver ultimate results, not the other way around.
Our design services include:
Web site design
Visual design
Rich Media Interfaces
Kiosks & Mobile applications
Intranets & extranets